Refund policy

Customer Returns & Reimbursement Terms
1. General Return Requirements
For a return to be accepted, merchandise must be in pristine, unaltered condition and kept inside its original packaging.
Non-Returnable Scenarios:
Items with missing parts, altered condition, or physical damage due to customer misuse.
Items where the return process is initiated past the 90-day window following delivery.
Packages returned without providing a tracking number via our Return Center.
2. Processing Refunds
Once your returned parcel is delivered to our warehouse, our quality control team will inspect the item and notify you by email regarding the approval status of your refund.
If approved, your reimbursement will be processed automatically to the original payment source or card issuer within a standard timeframe.
3. Payment Disputes & Missing Funds
Before contacting customer support regarding missing funds:
Verify your latest bank account activity.
Contact your credit card institution to confirm if a hold or posting delay is in effect.
Check with your local bank regarding clear times for incoming transfers.
If your funds are still missing after these checks, send your inquiry to support@creativestors.shop.
4. Cancellation Guidelines
Because our automated system transfers orders to fulfillment immediately, immediate email notification via support@creativestors.shop is required for cancellations. Orders dispatched prior to cancellation approval must be processed as standard returns, incurring applicable return costs.
5. Defective Item Exchanges
We strictly replace items that are damaged or flawed upon receipt. To request a direct exchange for identical items, reach out to support@creativestors.shop.
6. Gift Handling
Direct Gift Deliveries: If designated as a gift at checkout, the recipient receives store credit equal to the returned item's value once returned.
Standard Deliveries: If the gift was shipped directly to the buyer, the refund will be credited back to the buyer’s original account.
7. Freight & Logistics Costs
All return shipping fees are the sole responsibility of the customer and are non-reimbursable. Any costs paid for return freight will be subtracted from the total refund amount. Delivery periods for exchanged items will vary by geographic region. For return shipments exceeding $75 in value, using a trackable shipping provider or purchasing insurance is highly advised, as we cannot ensure receipt of unverified shipments.